Remcom Technical Support
At Remcom we stand by our products and guarantee your satisfaction, both with our software and the way we support it. Our reputation for providing excellent and accessible technical support is a result of the talent we recruit and our willingness to put our best people in touch with customers in need. When you call Remcom for support or even just for advice, you speak directly with our most respected engineers.
There are a variety of ways to get help from Remcom’s team. Please read on and choose the option that is best for you.
One year of Remcom Professional Support (RPS) is included with each product you purchase. Maintaining your RPS license ensures that you will always have access to technical support and that you receive timely upgrades at no additional cost.
- Personal attention: speak directly with our most respected engineers
- Free upgrades to new product releases
- Issue resolution guaranteed, including escalation up the management chain if necessary
- Toll-free phone and email support availability
How to Contact Support:
Use our Support Request Form
Please note that RPS status must be verified by our team before we can provide support.
Renew Your RPS:
Reinstatement of lapsed RPS coverage is available. To request reinstatement of your RPS coverage, visit the Renew Support page.
Remcom’s Discussion Forum is a great place to start when you need answers or want to get opinions from other Remcom software users. The forum allows you to engage with other EM Simulation professionals and Remcom’s own experts.
You may view discussions as a guest, or join the community to participate and post your own comments. Registration is fast and free!
University students are encouraged to use the Remcom Discussion Forum for support. The forum is free and provides access to other power users and Remcom’s own engineers and software developers.