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Electromagnetic Simulation Support and Training

Remcom’s Technical Support positively impacts your productivity and investment, providing direct access to EM experts who are dedicated to your success.



Superior Support

Our gifted team nurtures your relationship with us by working alongside you, providing guidance every step of the way through your unique applications and EM challenges.

Remcom Support goes beyond the helpdesk to create a lasting partnership with your team:

  • Guidance for all EM challenges, from the simple to the technically complex

  • Cadence calls and meetings with our engineers

  • Custom script development

  • … and more (see Tier Options below)

Support Site and Knowledge Base

Explore our extensive support website for in-depth resources for XF and WaveFarer users (Wireless InSite coming soon!).  The  support site serves as a knowledge base where you can access everything from basic setup instructions to step-by-step tutorials and videos.  Key features for every new release are also available as well as scripts.

Remcom Professional Support

One year of Remcom Professional Support (RPS) is included with each product you purchase. Maintaining your license ensures that you will always have access to technical support and that you receive free product upgrades!

  • Personal attention: speak directly with our engineers

  • Product upgrades included

  • Issue resolution, including escalation to higher management if necessary

  • Toll-free phone and email support availability

On-Site Training

Remcom training enables new users to get up and running quickly and easily, and experienced users to exploit the software more productively.

Our engineers can provide on-site training at your location, for teams of all sizes. Contact us for details!

Maintenance and Support Tiers

Tier 1
Tier 2
Tier 3
Remote Introductory Product Training
On-Site Advanced Product Training
Technical Support
Response Time (business hours)*
Email Support
Installation and Licensing Troubleshooting
Support Site Access
Access to Application Examples
Preinstalled Example Scripts
Custom Script Development for Workflow Improvements
Telephone and Video Conference Support
Project Setup Guidance and Troubleshooting
EM and RF Project Output Analysis
Conceptual Project R&D and Presentation
Custom Tutorials and Video Generation
License and Product Migration
Gratis Temporary License
1 month
3 months
3 months
Product Upgrades
Dedicated Technical Point of Contact
Annual Technical Visit
Beta Access to Product
Roadmap Planning and Review
Feature Development Prioritization
HPC Installation Assistance**
* Time for initial response. Resolving the technical issues may require additional time.
** Remote assistance only. In-person available at additional cost.

Note: Tier 3 is an automatic upgrade applied annually for accounts acquiring $300k/year in product and services.

Save time and reduce costs.

Contact Remcom today for a customized solution to your most complex electromagnetic challenges.

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Request a Quote